Frequently Asked Questions

How safe is it to shop on your website?

As safe as it can be! We utilize the latest and most up-to-date SSL technology to encrypt both, your order and all information you provide. This way, your data is secured against any intrusion attempts along the way, and isn't being seen by anyone but us. Additionally, our servers are being super scanned on a regular basis for potential security threats. Furthermore, we don't store your credit-card information on our servers. Instead, we utilize the services of the popular and highly-regarded PayPal.

What payment methods do you accept?

We accept direct credit cards from Visa and MasterCard, as well as all other payment means via PayPal, which has been seamlessly integrated into our website.  

As an international buyer, what customs fees do I need to pay? 

The shipping fee calculated at check-out covers the cost for shipping your item. Import duties and taxes will be calculated upon delivery of your purchase and paid when receiving your order or obtaining it from your provided shipping destination. These figures are different for each country and we therefore cannot estimate it in advance. 

Do I have to Pay Sales Tax? 

Sales tax is being applied only for orders being shipped within the State of New York. 

Can I track my item's shipping status? 

Of course. Once a tracking number is available, it will be updated on your order page, with an email notification sent to you. If you do not receive your tracking number, please contact us for shipping info. 

Can you ship to a location other than my billing address? 

We'll be happy to ship to a different address after you add it with your credit card company. This is easily done in most cases and takes just a few minutes. 

Can I track the status and progress of my order? 

Of course! All relevant order activities can be monitored in the my account area. Once your order is shipped, a link to track it on the carrier's website will be available. 

Is shipping free? 

Yes! Every order anywhere in the US (except for Alaska and Hawaii) gets free UPS ground shipping. If you want your order to arrive sooner than the standard 2-to-5 business days, you can choose additional shipping options offered to you when completing your order. 

How long until receiving my order? 

Estimated delivery time is usually 2-5 business days for Domestic orders. Please note transit times may during peak/holiday periods. 

What is your return policy? 

Our 60-day return policy offers an extended grace period during which you can send us back any product purchased on our website for a full refund. Refer to our Easy Return Policy and follow a few quick and simple steps.  

What is your warranty policy? 

All our products and items are automatically backed by a one-year warranty by either Road Entertainment or the manufacturer. 

What if the particular item I'm looking for is out of stock? 

This would generally not be the case, but in the unlikely event of your desired purchase being out of stock at that point, we will not disappoint you! We'll send you a equal or superior substitute for the same price. If we don't have such replacement, you'll be receiving a full refund. 

What are the benefit of buying from a Factory Authorized Dealer? 

You're safe with your warranty. There is a number of manufacturers which would honor the terms of a warranty only if the product has been purchased through an authorized dealer.

As you are probably well aware, the market is flooded with generic, look-alike, and seemingly-similar products. While not necessarily counterfeit or illegal, those products have not been produced according to the expectations and required standards of the US market and consumers. They might be of inferior quality, lacking features and accessories, and at times impossible to repair in case of damage. Road Entertainment is a Factory Authorized Dealer, so you can shop with confidence and ease. 

Why haven't you responded to my email? 

Email questions and inquiries are typically being replied to within 12 hours. Please check your spam folder if you don't see our response. In the unlikely event you indeed didn't get an answer from us, please blame a technology blunder and resend us your email :) 

Do you offer technical support of purchased items? 

Every manufacturer has a tech-support department. The contact information can be found on the manual and/or warranty card. Please contact us if you're having difficulties finding the phone number.